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CloseBot LLC Terms of Service

  1. Acceptance of Terms Thank you for selecting the services, software, and website (collectively, the  Service) offered by CloseBot, LLC and/or its subsidiaries and affiliates (us, we, CloseBot or the Company). Please review these Terms of Service (Terms) as this is a legally binding agreement by you and us. By accepting electronically (for example, by clicking I accept or by accessing or using the CloseBot LLC Services, you consent to these binding Terms. If you do not agree with these Terms, then you may not use the Services.
  2. Description of Service CloseBot LLC provides a fully customizable Software as a Service (SaaS) that features an AI lead qualification chatbot supporting users in evaluating inbound leads via integration with Customer Relationship Management (CRM) systems.
  3. Privacy Policy & Children’s Privacy Usage of the Service is subject to CloseBot LLC’s Privacy Policy. We do not collect personal information from children under 13 without parental consent. Users under 18 must have parental or guardian permission to use the Service.
  4. Account Registration and Security You must register for an account to access the Service, and are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that CloseBot is not responsible for third party access to your account that results from theft or misappropriation of your account. You accept responsibility and agree to indemnify and hold harmless CloseBot for damages and losses that result from any activity that occurs under your account. You must immediately notify CloseBot LLC of any unauthorized use of your account. CloseBot and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
  5. Billing and Payment The Service offers annual and monthly billing, with the annual option including a 14-day trial. Users purchase messaging credits, charged at $0.03/message – $0.05/message depending on the settings selected. The price of credits is subject to change without notice. There are no refunds for unused credits. For users on monthly billing, payments will be processed with payment information on file, the same day each month, or the following business day if said date falls on a weekend or holiday. Payments for annual subscriptions will be processed immediately following the 14-day free trial, and every year thereafter, until canceled by the user. Annual subscriptions will not be granted a refund or partial refund for canceling prior to the end of the 1-year term. Upon cancellation and then re-subscription, users are subject to the current pricing. CloseBot LLC or its affiliates will attempt to contact you in the event of non-payment or failed payment, and may terminate your subscription, including saved bot settings, if successful payment is not made within 3 business days of the failed payment. CloseBot does not offer any refunds for processed subscription payments.
  6. Use of Service Users understand that they use the services of CloseBot LLC at their own risk and they are responsible for the directions used in prompting, regardless of whether or not the user has used CloseBot LLC’s done-for-you service. CloseBot is not liable for any outcomes following the response generated by the AI chatbot. Users are accountable for all activity under their accounts and for understanding and using the service in compliance with applicable local laws. CloseBot LLC will not be liable for any of its users using this product in a way that is not in compliance with applicable laws.
  7. Use of Communication Services The Service offers various Communication Services, including community groups, forums, and chat areas. You are expected to use these services responsibly and for matters pertinent to the Service only. Harassment or any form of abuse is not tolerated. Do not post or share content that is illegal, offensive, or violates the rights of others. Fraudulent activities, spamming, spreading malware, and commercial solicitation unauthorized by the Service are prohibited. Always respect the privacy of others and don’t collect personal information without consent. Violation of these guidelines or applicable laws may lead to the suspension of your use of the Communication Services. CloseBot and its affiliates reserve the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. CloseBot reserves the right to terminate your access to any or all the Communication Services at any time without notice for any reason whatsoever.
  8. Intellectual Property All rights to CloseBot LLC’s software, content, and branding are reserved. The website in its entirety including the website content and all of the Services is owned by Chatbot or our licensors and is protected by United States and international laws regarding copyrights, patents, trademarks, trade secrets and other intellectual property or proprietary rights. You are permitted to use the Services only for legitimate business purposes related to your role as a current or prospective customer, developer, partner, supplier or distributor of ours. You shall not copy, modify, create derivative works of, publicly display or perform, republish, download or store, or transmit any website content without our express prior written consent or except as expressly provided in these Terms. As long as you comply with these Terms, CloseBot gives you a limited, non-exclusive, non-transferrable revocable license to use the software to access the Services. To the extent any of the Services may be offered by using an open source license, we will make that license available to you and the provisions of that license may override some of these Terms. Unless the following restrictions are applied by local law, you agree not to reverse engineer the software. By using the service, you grant CloseBot LLC the right to use your name or business name for marketing purposes and to use the data from your conversations for CloseBot’s analytics.
  9. Limitation of Liability & Disclaimer of Warranties CloseBot cannot and does not promise or warrant that any aspect of the Services, including the website or any website content is free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for antivirus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. CLOSEBOT WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL‑OF‑SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT. AS BETWEEN YOU AND CLOSEBOT, YOUR USE OF THE SERVICES, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE, IS AT YOUR OWN RISK. THE WEBSITE, INCLUDING THE WEBSITE CONTENT, AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE, ARE PROVIDED TO YOU BY CLOSEBOT ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER CLOSEBOT NOR ANY PERSON ASSOCIATED WITH CLOSEBOT MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, SUITABILITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER CLOSEBOT NOR ANYONE ASSOCIATED WITH CLOSEBOT REPRESENTS OR WARRANTS THAT THE WEBSITE, INCLUDING THE WEBSITE CONTENT OR ANY SERVICES OR MATERIALS OBTAINED THROUGH THE WEBSITE, WILL BE ACCURATE, RELIABLE, ERROR‑FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. CLOSEBOT HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE WEBSITE, THE WEBSITE CONTENT, OR ANY SERVICES OR ITEMS OBTAIN THROUGH THE WEBSITE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON‑INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
  10. Indemnification To the maximum extent permitted by applicable laws, you agree to indemnify, defend and hold harmless CloseBot LLC and its affiliates affiliates and their respective officers, directors, employees, contractors, agents, licensors and suppliers from any losses, costs, liabilities, expenses, or legal fees, arising out of your use of or inability to use the site or services, any user postings made by you, your violation of these terms, or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. You may not settle any claims without our prior written consent (which will not be unreasonably withheld).
  11. Arbitration Any disputes related to these Terms will be resolved through arbitration in accordance with the rules of the American Arbitration Association before one arbitrator. Arbitration shall take place in the State of Washington and the language of such arbitration shall be English. Any court of competent jurisdiction may enforce the ruling of the arbitrator.
  12. Termination CloseBot LLC may terminate these Terms at any time for any reason by giving you written notice, and all licenses, permissions and other rights granted to you hereunder shall immediately terminate (including any license rights granted by third parties). Notwithstanding the termination of these Terms for any reason, the terms governing Intellectual Property (Section 8), Limitation of Liability (Section 9) and Indemnification (Section 10) herein shall survive any such termination of Services.
  13. International Users The Service is controlled, operated, and administered by CloseBot LLC within the United States and may not be available or appropriate for use in other jurisdictions. International users use the Service at their own risk and are responsible for compliance with local laws, restrictions or regulations.
  14. WhiteLabel Services CloseBot LLC offers WhiteLabel services that enable businesses to use the CloseBot chatbot under their own brand. Additional terms apply to these services.
  15. Changes to Terms CloseBot LLC may revise these Terms at its discretion. Continued use of the Service after changes signifies acceptance of the new Terms. The most current version of the Terms will supersede all previous versions. CloseBot LLC encourages you to periodically review the Terms to stay informed of our updates.
  16. Governing Law These Terms and any dispute or claim arising out of, or related to, them, their subject matter or their formation (in each case, including non‑contractual disputes or claims) shall be governed by and construed in accordance with the internal laws of the State of Washington in the United States without giving effect to any choice or conflict of laws provision or rule (whether of the State of Washington or any other jurisdiction).
  17. Contact Information For questions regarding these Terms, contact us at info@closebot.ai.