CloseBot’s conversational AI layer has booked over 50,000 appointments at the time of writing this article. We now book appointments at about a rate of 1 appointment every 3 minutes, 24 hours per day, 7 days per week… There’s a reason why CloseBot is the most trusted bot add-on for GoHighLevel CRMs, even beating out GoHighLevel’s native conversational AI at booking appointments.
Known Issues with GoHighLevel Conversational AI Alone
GoHighLevel is an outstanding tool. We use it ourselves at CloseBot as our CRM! However, it’s difficult for one platform to do it all and be the best at all of it. High Level conversational AI really struggles with appointment booking. Here are some areas where users have noticed problems:
- Presenting times, then immediately saying those times are not available
- No way to troubleshoot why issues are happening
- Inability to handle booking conversations with back to back inbound messages happening
- Support team not trained on troubleshooting AI issues adequately
Conversational AI Amplified with CloseBot
CloseBot is strictly an AI company. Because of this, 100% of our energy goes into the quality of the AI and this is how we are able to rise to the top. Let’s look at some of the issues noted above and how CloseBot compares.
Presenting times, then immediately saying those times are not available
CloseBot isn’t perfect because AI isn’t perfect, but we have implemented better prompting to the AI when issues do occur like incorrectly setting up the calendar you want the AI to book to. In cases like this, the AI will state that there’s not much availability at the moment and it will add a tag ai booking error on the contact so you know to jump into action.
No way to troubleshoot why issues are happening
CloseBot’s dashboard allows you to click any message and see the exact AI stages that led to its output. This means you’re never left wondering, “why did my bot say that?”. There’s no feeling worse than seeing your AI make a mistake and being helpless in identifying why.
Inability to handle booking conversations with back to back inbound messages happening
As you can see in the example below, CloseBot using complex logic on our end to handle messages received back to back between bot responses. No other third party, including GoHighLevel can handle back to back messages like CloseBot can. We’ve even kicked it up a notch and allowed our AI the ability to respond with multiple smaller messages at times, just like how a human would!
Support team not trained on troubleshooting AI issues adequately
Our team of support staff is available 80+ hours per week and they are trained regularly on AI! Finally you’ll have access to support who will know how to get your bot back on track. And don’t forget, we have over 50 updated help articles in our library that make it easy for you to tweak and troubleshoot your setup by yourself!
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